Privacy Policy
Your trust matters more than your data. Here's the plain-English version of how we handle it.
Last updated: August 1, 2026
Information We Collect
When you request a quote, contact us, or call us, we collect the information you provide: your name, phone number, email address, city, and details about your home comfort system. We also collect standard website analytics data (pages visited, device type) to improve our website.
How We Use Your Information
We use your information solely to respond to your requests, schedule and perform services, send appointment reminders, and — only with your consent — occasional seasonal maintenance reminders. We do not sell, rent, or share your personal information with third parties for their marketing purposes.
Data Storage & Security
Your information is stored securely in our encrypted database hosted in Canada. Access is restricted to authorized team members who need it to serve you. We retain service records as required for warranty and regulatory purposes.
Cookies & Analytics
Our website may use privacy-respecting analytics cookies to understand how visitors use the site. You can disable cookies in your browser at any time without affecting your ability to request service.
Your Rights (PIPEDA)
Under Canada's Personal Information Protection and Electronic Documents Act, you may request access to, correction of, or deletion of your personal information at any time by contacting us at the email below.
Contact Us About Privacy
Questions or requests regarding your personal information? Email [email protected] or call (437) 886-4822.